Acting Chief Executive Officer
Saleema Moore, PhD is Acting Chief Executive Officer at RCA. Dr. Moore plays an integral role in establishing and maintaining client and partner relationships, RC survey and product development, and in managing the daily operations of RCA.
Dr. Moore received her PhD from Brandeis University, Heller School for Social Policy and Management. Her research expertise is in mixed methods; her professional and research interests are in change management, relational and social networks as enablers of positive organizational change, and use of data to engage and empower teams to achieve high performance.
Prior to joining RCA, Dr. Moore was a Research Associate at Brandeis University where she worked at the Relational Coordination Research Collaborative on the development and implementation of the relational coordination survey and survey management system as a tool for change. In addition, she has provided consultation services to organizations such as the Institute for Healthcare Improvement and Freedman Healthcare. Prior to joining Brandeis University, Saleema attended the University of Pennsylvania where she received an MS in Secondary Math Methods and was a participant in Teach for America. During this time, her work focused on using data and evidence-based practice to drive improvement in academic performance.
Jody Hoffer Gittell
Chief Scientific Officer
Jody Hoffer Gittell PhD is a professor of management at Brandeis University’s Heller School for Social Policy and Management. She serves as Executive Director of the Relational Coordination Research Collaborative, bringing scholars and practitioners together to help organizations build relational coordination for high performance. She also serves as Chief Scientific Officer of Relational Coordination Analytics Inc., offering measurement, evaluation and visualization of relational coordination networks to organizations seeking to improve their performance.
Dr. Gittell’s research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings. She has developed a theory of relational coordination, proposing that work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of their work systems.
Dr. Gittell’s discovery of relational coordination and its performance effects is documented in The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (McGraw-Hill), and in High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill). In Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees (Cornell University Press), Gittell, Bamber, Kochan and von Nordenflycht document the transformation of the global airline industry influenced by the models of Southwest Airlines and Ryanair. In Sociology of Organizations: Structures and Relationships (Sage Publications), Gittell and Godwyn compare the relational form to the bureaucratic form, proposing a hybrid driven by reciprocal relationships that are scalable, replicable and sustainable. Her newest book, Learning to Coordinate: A Relational Model of Change (under contract, Stanford University Press) will offer a dynamic multi-interventional model of change.
In addition to writing books, Gittell has published the underlying research in scientific journals including Academy of Management Review, Organization Science, Management Science, Journal of Applied Behavioral Science, Journal of Organizational Behavior, Journal of Service Research, Journal of Management Studies, Human Resource Management, Human Resource Management Journal, International Journal of Human Resource Management, Industrial and Labor Relations Review, Harvard Business Review, California Management Review, Medical Care, Health Services Research, Health Care Management Review, Journal of Nursing Management, and Journal of Early Childhood Research.
Gittell received her PhD from the MIT Sloan School of Management, her MA from The New School and her BA from Reed College, and taught for six years at the Harvard Business School before joining the faculty of Brandeis University. She has served as Chair of the Board for Families First Health and Support Center, as MBA Program Director at the Brandeis Heller School, and as Acting Director of the MIT Leadership Center. She currently serves on the boards of Reed College, the Labor and Employment Relations Association and the Endowment for Health. She lives in Portsmouth, New Hampshire with her husband Ross and their daughters Rose and Grace.
Business Development and Strategic Alignment
Michael Noce, MBA is the Director, Business Development and Strategic Alignment. Mr. Noce’s primary responsibilities include aligning RCA’s core business functions and processes with strategic priorities and new opportunities. Mr. Noce brings to the RCA team a broad range of start-up, marketing, finance and business development experience.
He received his MBA from Babson College. Prior to joining RCA, Michael served as the Director of Strategy and Process at Ability Resources, Inc.