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Evidence

Relational Coordination has been tested in 72 studies and 18 countries

Relational Coordination Theory has been tested in a considerable number of research-based studies. Findings thus far support the empirical coherence of the concept of Relational Coordination and the internal and external validity of the Relational Coordination Survey. Moreover, research findings thus far suggest that the strength of Relational Coordination ties among participants in a work process predicts an array of strategically important outcomes including quality, efficiency, customer satisfaction and workforce resilience and well-being. In healthcare studies specifically, Relational Coordination scores are significantly correlated with increased quality, shorter length of stay, improved patient satisfaction, staff satisfaction, and staff resilience; and improved clinical outcomes (e.g. pain and functional status 6 weeks after knee and hip replacement).

As Relational Coordination has continued to be developed, vetted and refined over the years, its predictors and outcomes have been identified and validated through research in various contexts including air travel, surgical care, medical care, long term care, care across the continuum, the criminal justice system, education, early intervention, pharmaceuticals, and banking.

Industry Contexts for Empirical Studies of Relational Coordination

  • Airlines
  • Manufacturing
  • Banking
  • Finance
  • Accounting
  • Consulting
  • Software
  • Electronics
  • Pharmacy
  • Surgical care
  • Medical care
  • Emergency care
  • Intensive care
  • Primary care
  • Chronic care
  • Elder care
  • Early child education
  • Early Intervention
  • Autistic care in community
  • Higher education
  • Criminal Justice

Country Contexts for Empirical Studies of Relational Coordination

  • United States
  • Canada
  • Denmark
  • Norway
  • Austria
  • Switzerland
  • Netherlands
  • Belgium
  • Scotland
  • Ireland
  • France
  • Ecuador
  • Japan
  • Korea
  • Pakistan
  • Israel
  • Australia
  • New Zealand

Source: Relational Coordination Research Collaborative, 2015