Empowering Organizations for Change

Relational Coordination Analytics, Inc. provides analytics and consulting solutions for organizations seeking to strengthen relationships for high performance. With extensive knowledge and experience in the use of the RC Survey and the Relational Model of Change, RCA can meet the needs of a broad range of clients and stakeholders wishing to engage in data-driven, relational organizational change.

Empowering Organizations for Change

The imperative in health care is to deliver greater value, better quality, at lower cost

Improvements in healthcare work processes have often focused on lean strategies and information technology. These efforts have fallen short of their potential because these re-engineering strategies have not given enough attention to redesigning how teams work together.

“Despite a vast amount of knowledge about the technical methods of improving quality and safety in health care, rates of success have been highly variable within and across organizations. In our work with many health care leaders and organizations, our observation has been that relational rather than technical issues are the most common barriers to improvement.”

Neil Baker, Tony Suchman & Diane Rawlins, Hidden in Plain View

The imperative in health care is to deliver greater value, better quality, at lower cost

Improved Teamwork Has Now Become a Goal of System Redesign

In fact, the Institute of Medicine report Best Care at Lower Cost concluded that a “culture of teamwork” is fundamental to the coordination of care among staff members and providers over time. Team members benefit from having relationships of shared goals, shared knowledge and mutual respect, supporting communication that is sufficiently frequent, timely, accurate, and focused on problem solving, not blaming. As health delivery systems around the world move their focus from specific services to population health, teamwork will become even more essential for their success.

Improved teamwork has now become a goal of system redesign

In fact, the Institute of Medicine report Best Care at Lower Cost concluded that a “culture of teamwork” is fundamental to the coordination of care among staff members and providers over time. Team members benefit from having relationships of shared goals, shared knowledge and mutual respect, supporting communication that is sufficiently frequent, timely, accurate, and based on problem solving, not blaming. As health delivery systems around the world move their focus from specific services to population health, teamwork will become even more essential for their success.

Our Clients

Testimonials

"Our RC work seems to have improved and sustained employee engagement... RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."

"Our relational coordination work seems to have improved and sustained employee engagement... RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."

"People are starting to feel comfortable talking about these things and I guess the numbers didn't look as bad as we thought. I also give credit to the leadership retreat we did with the unit leaders in December. The unit leaders are starting to feel like a team and that was never true before. It is a huge change for us here."

"What sets the RC methodology apart from others is that it delves into the interpersonal connections using four different aspects of communication, as well as an understanding of shared goals, shared knowledge, and mutual respect. No other assessment goes to this depth to explain how an organization can achieve healthy and thriving workplaces and communities."

"We've been doing some comparisons and correlations between RC and the TeamStepps instrument, and by far, we've found that the RC instrument is more informative and helpful to us as the Evaluation Team and to the front-line in terms of informing action."

"I am now feeding back the results of our first survey, and it is being really well received even though the scores are weak generally. The tool and the opportunity it affords us is really being taken in"

"Having pulled back to full time clinical work and then retired I can honestly say that Relational Coordination was the most powerful and impactful strategy we utilized at Billings Clinic. It says a lot that ... many of the benefits we had achieved remain embedded in the culture. Thank you for all you have done for us and so many other organizations!"