Consulting support to create and sustain performance improvement
Highly interactive user-friendly platform for measurement, analytics and visualization.
RC Master Class training and credentialing to develop capacity.
The RC Survey™ is a validated and reliable tool that identifies the strengths and weaknesses of teamwork within and across functional and organizational boundaries. The RC Survey™ measures and analyzes networks of relational ties among different roles in a work process including frontline workers, leaders, and clients themselves. It focuses on seven dimensions for communication and relationships within and between roles, specifically identifying how people work together to achieve performance outcomes.
Participants answer questions about the seven dimensions of RC and any additional metrics related to a particular work process. The results are analyzed to identify strengths, gaps, and areas for improvement, providing actionable insights for positive change.
Relational coordination is not only shaped by individual behaviors. It is also powerfully shaped by existing organizational structures. Many of these existing structures were designed for control rather than for coordination, based on traditional bureaucracy.. The Organizational Structures Assessment Tool (OSAT) was developed to assess the structures that are known to shape relational networks for better or worse – and to visualize them to enable change.
The OSAT allows participants to assess the strength of existing organizational structures for supporting relational coordination – such as hiring and training for teamwork, shared accountability and rewards, boundary spanner roles, shared protocols, and shared information systems. OSAT questions are included in the diagnostic phase of the work. OSAT results are shared in a visual format to help participants discuss potential structural interventions to help their organization reach its desired performance outcomes.
The Six Stages of Change is a data-driven process of continuous improvement, used in partnership with the Relational Model of Change.
Carrying out change using relational coordination principles and metrics requires skill.
“Such work requires the involvement of skilled coaches or consultants with experience in group dynamics, systems work, conflict resolution, and the teaching of emotional self-management. For all these reasons, we urge you not to tread lightly or naively into the realm of interventions. Be prepared to invest the necessary time and resources and be sure you have access to the skills and experience that the work requires.”
The Six Stages of Change is a data-driven process of continuous improvement based on the Relational Model of Change.
Carrying out change using relational coordination principles and metrics requires skill. As Edgar Schein and Tony Suchman wrote:
“Such work requires the involvement of skilled coaches or consultants with experience in group dynamics, systems work, conflict resolution, and the teaching of emotional self-management. For all these reasons, we urge you not to tread lightly or naively into the realm of interventions. Be prepared to invest the necessary time and resources and be sure you have access to the skills and experience that the work requires.”
RCA has skilled, experienced consultants to guide your change journey, and to help build the capacity to grow relational coordination throughout your organization.
We position our clients for a positive experience with our measurement solutions. This means high quality, meaningful, and valid data that diagnoses critical team behaviors and informs action. To achieve this, we believe that the process used to engage organizational members in transformation and continual improvement is as important as the content of the changes being implemented. Our approach to measurement is designed to proactively engage relevant organizational members in the process so that they are motivated to participate and invested in the outcomes of the initiative.
We position our clients for a positive experience with our measurement solutions. This means high quality, meaningful, and valid data that diagnoses critical team behaviors and informs action. To achieve this, we believe that the process used to engage organizational members in transformation and continual improvement is as important as the content of the changes being implemented. Our approach to measurement is designed to proactively engage relevant organizational members in the process so that they are motivated to participate and invested in the outcomes of the initiative.
Target participants are leaders and change agents who value relationships as a fundamental source of value creation. Those who are tasked with leading change will find the Relational Coordination Master Class Training and Credentialing Program to be particularly beneficial. Relevant sectors include healthcare, pharma, commercial, education and human services.
Understanding of relational coordination theory, the RC Survey, the Organizational Structures Assessment Tool, the Relational Model of Change and the Six Stages of Change.
In addition, the demonstrated ability to use these concepts and tools to lead change initiatives.
In addition, the demonstrated ability to coach others in using these concepts and tools to lead change initiatives.