We position our clients for a positive experience with our measurement solutions. This means high quality, meaningful, and valid data that diagnoses critical team behaviors and informs action. To achieve this, we believe that the process used to engage organizational members in transformation and continual improvement is as important as the content of the changes being implemented. Our approach to measurement is designed to proactively engage relevant organizational members in the process so that they are motivated to participate and invested in the outcomes of the initiative.
Each engagement begins with an assessment of each client’s specific context and measurement needs. Engagements are scoped to deliver measurement solutions that are fully coached and facilitated whether on a project by project basis, or ongoing assessment process with relational data analytics embedded in the client’s own dashboard. We provide a suite of resources and materials aimed at reducing burden to respondents and maximizing the value of our diagnostic data-driven insights for our clients. These include introductory material to engage and raise organizational awareness as well as practical tools like pre-formatted templates to support deployment.
Measurement and Analytics
Wraparound Measurement Support
Wraparound measurement support is an ongoing highly facilitated and coached engagement in which RCA provides support and guidance throughout the survey process in close collaboration with the organization. This service is intended to make sure that project goals and aims are aligned with the design, set-up and structure of each unique RC SurveyTM and that there is a process for gaining buy-in from organizational sponsors and front-line staff.
Platform Licensing
Platform licensing is for organizations interested in using the Relational Coordination SurveyTM and related metrics at scale. Platform licensing provide client organizations with the conceptual, technical and logistical background to set-up, deploy and manage their own ongoing assessment of relational capabilities using the RC SurveyTM web-based tool. The focus is on developing the internal capabilities of an organization to design, set-up, deploy and analyze their Relational Coordination SurveyTM results in support of continuous improvement efforts, and to connect these results with organizational performance indicators.
Consultation
In addition to measurement and analytic services, Relational Coordination Analytics offers consultative support for using Relational Coordination results to facilitate change. Our consultative services span a broad spectrum to match client needs. Services include presentation development and support, change management consultation, and results coaching. The goal of consultative support is to create the conditions that enable a positive deployment experience for the sponsor or change leader and a positive improvement experience for front-line participants.