We position our clients for a positive experience with our measurement solutions. This means high quality, meaningful, and valid data that diagnoses critical team behaviors and informs action. To achieve this, we believe that the process used to engage organizational members in transformation and continual improvement is as important as the content of the changes being implemented. Our approach to measurement is designed to proactively engage relevant organizational members in the process so that they are motivated to participate and invested in the outcomes of the initiative.

Each engagement begins with an assessment of each client’s specific context and measurement needs. Engagements are scoped to deliver measurement solutions that are fully coached and facilitated whether on a project by project basis, or ongoing assessment process with relational data analytics embedded in the client’s own dashboard. We provide a suite of resources and materials aimed at reducing burden to respondents and maximizing the value of our diagnostic data-driven insights for our clients. These include introductory material to engage and raise organizational awareness as well as practical tools like pre-formatted templates to support deployment.

Measurement and Analytics

Wraparound Measurement Support

Wraparound measurement support is an ongoing highly facilitated and coached engagement in which RCA provides support and guidance throughout the survey process in close collaboration with the organization. This service is intended to make sure that project goals and aims are aligned with the design, set-up and structure of each unique RC Survey^TM and that there is a process for gaining buy-in from organizational sponsors and front-line staff.

Platform Licensing

Platform licensing is for organizations interested in using the Relational Coordination Survey^TM and related metrics at scale. Platform licensing provide client organizations with the conceptual, technical and logistical background to set-up, deploy and manage their own ongoing assessment of relational capabilities using the RC Survey^TM web-based tool. The focus is on developing the internal capabilities of an organization to design, set-up, deploy and analyze their Relational Coordination Survey^TM results in support of continuous improvement efforts, and to connect these results with organizational performance indicators.

Consultation

In addition to measurement and analytic services, Relational Coordination Analytics offers consultative support for using Relational Coordination results to facilitate change. Our consultative services span a broad spectrum to match client needs. Services include presentation development and support, change management consultation, and results coaching. The goal of consultative support is to create the conditions that enable a positive deployment experience for the sponsor or change leader and a positive improvement experience for front-line participants.

Testimonials

“After facilitating groups for many years, having the RC survey results was like getting a crystal ball and magic wand combined. No longer did we need to rely on our subjective observations of the team, but rather could return to the group their own perceptions and data. What’s more, the survey helped reveal hot spots, hidden power structures, and in/out group dynamics that we sensed but didn’t know enough to name. Even if we only return the aggregate results to the group, the other layers of data most definitely accelerate our facilitation. The categories themselves are also incredibly concrete issues from which to build conversations around process and relationships.”Internal Consultant, Health System

“I have always found the RCA team to be prompt, personable and efficient in addressing my questions about the RC Survey. They are open to hearing about, and resolving any challenges that may arise throughout the course of the survey process; furthermore, they are eager to hear about novel or unique issues and to work with me as a client to develop solutions. As a team, they seem to truly care about their clients, and they take pride in their work and the quality of the service they provide.”Organizational Development Expert

“What sets this assessment apart from others is that [the RC Survey 2.0] delves into the interpersonal connections using four different aspects of communication, as well as an understanding of shared goals, shared knowledge, and mutual respect. No other assessment goes to this depth to explain how an organization, department, or team can achieve healthy and thriving workplaces and communities.”Population Health Leader, Health System

“The customer service provided by RCA was exceptional! As this was my first experience with implementing the RCA process, I needed serious assistance to be sure that I was representing the client accurately but also to understand the role and power of the RCA process. The RCA staff guided my steps and helped me address the needs of the client in an efficient and step-by-step manner. I would highly recommend them to any organization or department that wants to increase effective team dynamics and collaboration.”Internal Consultant, Healthcare

“People are starting to feel comfortable talking about these things and I guess the numbers didn't look as bad as we thought. I also give credit to the leadership retreat we did with the unit leaders in December. The unit leaders are starting to feel like a team and that was never true before. It is a huge change for us here.”Surgeon Leader, Academic Medical Center

“In pondering why this survey tool works so well, it seems to me that rather than providing results to the client as end-point evaluative scores that imply a pre-determined performance rating, e.g., your team performance is high/low, good/bad, above/below average, this tool provides results that open up a dialogue for clients to self-assess their performance, discover specific areas for change, and begin to develop solutions unique to their particular needs and circumstances.”Consultant and RC Thought Leader

"We've been doing some comparisons and correlations between RC and the TeamStepps instrument, and by far, we've found that the RC instrument is more informative and helpful to us as the Evaluation Team and to the front-line in terms of informing action."Evaluation Expert, Interprofessional Collaborative Practice

"I am now feeding back the results of our first survey, and it is being really well received even though the scores are weak generally. The tool and the opportunity it affords us is really being taken in"Clinical Program Manager

"Our RC work seems to have improved and sustained employee engagement. It gives us the best of both worlds. We always talk about patients as the center of everything. Sometimes people just get exhausted. RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."VP of Nursing, Health System

"Patient Service Reps are calling me every week now, asking to join the huddles so they can put a face to the name. And having the Chair of Pediatrics come to our meeting - they loved that."Call Center Supervisor, Health System

"Having pulled back to full time clinical work and then retired I can honestly say that Relational Coordination was the most powerful and impactful strategy we utilized at Billings Clinic. It says a lot that ... many of the benefits we had achieved remain embedded in the culture. Thank you for all you have done for us and so many other organizations!"Chief Medical Officer, Billings Clinic

“My experience with RCA has been nothing short of exceptional. Not only is their execution impeccable with administrating the surveys, they have also been generous and patient with guiding us through our initial usage and interpretation of the results. Part of the reason I find such value and enjoyment with the RC Survey is due to my interactions with the RCA team.”Internal Consultant, Education Sector

Services

Measurement and Analytics

Wraparound Measurement Support

Platform Licensing

Consultation

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